Frequently Asked Questions
Q: How quickly can I be seen?
A: We try to see you within 24 hours if your problem is urgent, and otherwise at a time to suit you within 24-72 hours.
Q: How do I book?
A: You can ring us on 01509 263932 and email: firstname.lastname@example.org or book online
Q: What is the cost and how do I pay?
A: Our prices vary, so please ring and ask. Our current prices (since 31/7/18) are:
Initial Assessment £55
Follow up/treatment £46
With Jo Hartshorn only – Initial Assessment £60 and Follow up/treatment £55
Student appointments £36 and £40 for NHS60 (with proof of student status)
Massage/Sports Massage from £30
Acupuncture from £30
We accept cheques, cash, debit and credit cards. We DO NOT accept AMEX (apologies for any inconvenience).
Payment is due after each session, either by cash, cheque or major credit and debit cards. Payment is also accepted through private medical insurance.
Q: Can I use insurance?
A: We are registered with all the major and most minor insurance companies. Please contact us if you are unsure and we may be able to register with your company.
Q: What can I expect on my first appointment?
A: You will be welcomed into the clinic by one of our receptionists or physiotherapists and asked to fill in some forms (e.g. personal contact details, consent).
The physiotherapist will take a history of your issue, assess you, discuss their findings and treat you. You will be given exercises to do at home if necessary. The exercises can be emailed to you as an aide memoir!
Q: What should I wear?
A: The physio will need to see the part of the body that is an issue and might give you stretches or gentle exercises. It is better to wear shorts for lower limb or lower back issues and a strappy t-shirt (females) for upper back/neck/arm problems. You might be asked to undress to your underwear for some issues. If a chaperone would make you more comfortable, please bring a friend who can come into treatment with you, or ask at the desk.
Q: Will you crack my joints?
A: Our physios are trained to manipulate but generally do not always do so in routine treatment. They will always ask you before intentional manipulation.
Q: What can I expect after treatment?
A: Your physiotherapist will give you advice following the treatment you have received. Sometimes there is a treatment soreness for 24 hours before the benefit is felt from the treatment, and this will be explained to you if it is anticipated. If you have any questions you can ring and speak with your physio therapist or email any questions.
Q: Do I need to see a GP to make an appointment?
A: Not necessarily! If you are self-paying you do not need to see your GP, just contact us and book an appointment.
If you are using medical insurance, most request that you have a GP referral. We are registered with most insurance companies, if you are unsure please contact us to enquire and we can see if we can help.